English FAQs

Please see below for our most frequently asked questions. If you still can't find the answer you're looking for, email us at HamiltonshopEu@creativegoodsnyc.com,


Is this official merchandise?

Creative Goods Merchandise is the only official merchandise supplier for Hamilton.

What are the actual sizes of your shirts?

We use a variety of shirts from different manufacturers, so the fit of each shirt will vary by style. Ladies' tees, in particular, are wildly variable depending on the cut of the shirt. If you have questions about a specific shirt, please email us, and we'd be happy to give you details. The sizing for a standard unisex tee is below.



SM 97 72

MD 105 74

LG 112 76

XL 122 79

XXL 132 81



SM 102 67

MD 112 70

LG 122 73

XL 130 76

XXL 138 79



SM 38 50

MD 43 56

LG 46 61

XL 51 66

Does the product displayed online match the actual product?

Some colors on your computer screen may not exactly match the actual print on the shirt.


What countries do you ship to?

At this time, we do not ship outside the European Union.

Do you ship to PO box or Army Post addresses?

Unfortunately, at this time, we do not ship to PO Box or Army Post addresses.

What delivery options are available?

All of our EU deliveries are currently via Fed Ex.

How long will my order take to arrive?

Delivery times vary but for most areas in the EU it is 5-7 working days.  

Where is my parcel?

If you have not received your parcel within the estimated time frame, please email HamiltonshopEu@creativegoodsnyc.com

What about international duties and taxes?

Duties and taxes may be applied where applicable.  


What is your return policy?

Any unwanted items can be returned within 28 days from the date of purchase for a refund. After 28 days, if you decide you no longer want the item, you will only be eligible for an exchange, provided the item is returned to us in an appropriate, unworn/unused condition.

If you have received items you did not order or that prove to be damaged, contact our customer service department at HamiltonshopEu@creativegoodsnyc.com,

Creative Goods is not responsible for the cost of returning the item. We reserve the right to refuse any return if, in the event, we have reason to believe the duty of care has not been undertaken. We request that with Media Products such as CDs/DVDs etc., you respect your consumer responsibility of Duty of care and return the products to us in the original packaging. Creative Goods will not offer refunds or exchanges to those consumers who have purchased through a private buyer.

We recommend items be returned via recorded delivery for proof of sending and receipt as Creative Goods cannot be held responsible for returning items. The cost of returning the items will be the responsibility of the purchaser. Ensure the items are secure in their packaging so damage does not occur while they are in transit back to our warehouse. We also recommend that you reuse the original shipping carton and packing materials. Include a copy of your original packing slip with a description of the reason for your return.

If returning an item for a refund, customers will refund you less shipping.

If you want to exchange an item, don't hesitate to contact us at HamiltonshopEu@creativegoodsnyc.com. As soon as the item is received, We will refund you less the shipping fees to which you may purchase the required item.

Refunds are processed within seven days of receiving them, provided that Creative Goods gets the item in the condition it was delivered to you.

Can I exchange my online order at the theatre?

All online orders will need to be sent back to our warehouse. Unfortunately, we cannot process online returns at the theatre.


Can I order over the phone?

No, all orders must be processed via our website.

Can I add an item to my order later?

Unfortunately, you cannot add items to your order once you have checked out.

Can I cancel my order?

We may be able to cancel your order if it has not already been shipped. If you would like to cancel your order, please email us at HamiltonshopEu@creativegoodsnyc.com, as soon as possible. Please note we cannot cancel your order if it has already shipped.

Do you sell gift vouchers?

At this time, we do not sell gift vouchers.

Can I purchase merchandise at the theatre without a ticket?

Please check with the local venue to see if you may access the merchandise kiosk during the show.  

What if my credit card declines?

If your credit card declines, your order will not be accepted. Please try again using a different payment method (another credit card or PayPal).